Delivery
Delivery
United States Delivery
We offer fast, reliable shipping for all orders to the United States. All LuxuraVibe products ship directly from the US with no import charges, customs delays, or hidden fees.
Standard Shipping
Our most popular option. Your order is carefully packaged and shipped via USPS, UPS, or FedEx to your address. Tracking information will be provided at dispatch.
Express Shipping
Priority shipping for faster delivery. Uses expedited carrier services with the same premium care and packaging. Tracking provided at dispatch.
Overnight Shipping
Premium overnight delivery for orders placed before 2 PM EST. Available to most continental United States addresses. Next business day arrival guaranteed.
Free Shipping: All orders to the continental US include free standard shipping (3–8 business days).
Processing Time: Orders typically process within 1–2 business days before shipping.
No Import Fees: Since we ship from the United States, your order arrives with zero customs duties, import charges, or surprise fees.
Delivery Times by Region
Standard shipping delivery times vary by region:
Northeast (NY, PA, NJ, CT, MA, VT, NH, ME): 5–6 business days
Midwest (OH, MI, IN, IL, WI, MN, IA, MO): 5–7 business days
South (VA, NC, SC, GA, FL, TX, LA, AR): 5–7 business days
Southwest (AZ, NM, NV, CO, UT, OK): 6–7 business days
West Coast (CA, OR, WA, ID, MT, WY): 6–8 business days
Alaska & Hawaii: 10–14 business days (contact us for express rates)
Order Tracking & Delivery Guarantee
Once your order ships, you'll receive a tracking number via email. Monitor your package in real-time on the carrier's website.
If your order encounters any issues—damage in transit, delayed delivery, or lost package—contact us immediately. We're committed to resolving any shipping problems at no cost to you, backed by our full 1-year warranty.
Questions about your order? Track your order or contact our support team.
International Delivery
We ship to most countries worldwide. International orders typically take 7–21 business days depending on the destination country and customs processing.
Customs & Import Duties: International customers are responsible for any applicable customs duties, import taxes, or fees assessed by their local customs authority upon delivery. We cannot predict these charges—your local customs office can provide estimates.
Full Tracking: All international orders include complete tracking from our facility to your doorstep.
Customs Documentation: We provide all necessary documentation to expedite customs clearance.
For international shipping rates, delivery times, and specific questions about your country, please contact our support team or email support@luxuravibe.com.
LuxuraVibe cannot be held responsible for customs delays, duties assessments, taxes, or any other charges or actions by customs authorities over which we have no control.
Packaging & Protection
Every order is securely packaged to protect your Orbital during transit. We use:
• Double-wall, reinforced cardboard boxes
• High-density foam cushioning and bubble wrap
• Professional-grade sealing and tamper-evident labels
• Clear "Fragile" labeling with directional arrows
• Detailed care instructions included in every package
All packages are insured during transit. If your order arrives damaged, report it within 14 days with photos, and we'll arrange a replacement or refund at no cost.
Frequently Asked Questions
Do you offer free shipping?
Yes. All orders to the continental United States include free standard shipping (5–7 business days). Express and overnight options are available for an additional fee.
When will my order ship?
Most orders process and ship within 1–2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
Can I change my shipping address?
If your order hasn't shipped yet, contact us immediately and we can update your address at no cost. Once shipped, we cannot change the address, but we can help redirect the package. Email support@luxuravibe.com right away.
What if my package is late?
If your order doesn't arrive within the estimated timeframe, contact us immediately. We'll investigate the status and work with the carrier to locate your package or arrange a replacement.
What if my order arrives damaged?
Inspect your package immediately upon arrival. If damage is visible, document it with photos and contact us right away at support@luxuravibe.com. Don't discard the packaging. We'll arrange a replacement or refund at no cost under our warranty.
Do you ship to Alaska and Hawaii?
Yes, but with different rates and longer delivery times (10–14 days for standard shipping). For accurate quotes, contact our support team at support@luxuravibe.com.
Which carriers do you use?
We partner with USPS, UPS, and FedEx to ensure reliable delivery. The carrier depends on your location and chosen shipping method. You'll be notified which carrier is handling your package in your tracking email.
Is signature required?
Standard and express shipments don't require signatures, though your package may be left at your door. Signature confirmation is available for an additional fee—request this at checkout or contact us before your order ships.
How do I track my order?
After your order ships, you'll receive an email with a tracking number. You can also visit our order tracking page and enter your order number and email to check status anytime.
What is your delivery guarantee?
We guarantee safe delivery. If your order is damaged, lost, or significantly delayed, we'll replace it or issue a refund at no cost. Our 1-year warranty covers shipping damage reported within 14 days of delivery.
Need Help?
Email: support@luxuravibe.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Response Time: We respond to all inquiries within 24 business hours