Returns/ Exchanges
Returns & Exchanges
At Luxuravibe, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To qualify for a return or exchange:
- The request must be submitted within 30 days of delivery.
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products damaged through misuse or improper handling
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Exchanges
We gladly offer exchanges for eligible items. Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or store credit.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
How to Start a Return
To request a return or exchange, please contact our support team at:
Please include your order number and the reason for your return request.
Our team will provide further instructions and assist you throughout the process.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: returns@luxuravibe.com
Thank you for shopping with Luxuravibe.